Operations / Account Manager

Branding Pioneers is a healthcare-focused digital marketing agency. We run SEO, paid ads, social, web and content for doctors, clinics, hospitals and health brands — and the Operations / Account Manager is the person who makes the whole engine deliver on time. What you'll own - Be the single point of accountability for a portfolio of healthcare clients — dermatologists, dentists, IVF centres, orthopaedic and multi-speciality hospitals — from kickoff through renewal. - Run the delivery cadence: weekly internal syncs, monthly client reviews, and quarterly strategy resets. Turn "we're working on it" into shipped work with dates. - Coordinate SEO, ads, social, web and creative pods so a client's plan actually lands as one campaign, not five disconnected tasks. - Own the client relationship: expectation-setting, escalation handling, upsell conversations, and keeping churn near zero by making value obvious every month. - Track scope, timelines and profitability per account; flag at-risk accounts early and drive the save. What success looks like - 90 days: you know every account's goals, contacts and health; nothing slips silently. - 6 months: retention and on-time delivery up, escalations down, at least a few accounts upsold on the strength of results. What we're looking for - 3+ years managing client accounts or delivery in an agency, ideally with healthcare or regulated clients. - Genuinely organised — you live in task boards, timelines and follow-ups, and you close loops. - Strong written and spoken communication; can hold a room of doctors and a room of specialists. - Comfort reading a marketing dashboard (traffic, leads, ad spend, ROAS) and explaining it in plain language. - Understanding of healthcare marketing sensitivities — patient trust, medical claims, and compliance — is a big plus.